In the UK all parcels will be sent out by Royal Mail First Class Recorded or Special Delivery. You will receive an email on the day your order is dispatched and all UK orders should arrive with you within 1-2 days from you recieving this email. All orders will require a signature upon delivery. Corsets and large orders will be sent out either by courier or by Royal Mail Special Delivery. All orders will require a signature on delivery. Please do request that orders are sent to your work address if this is more convenient for deliveries for you.
All items are lovingly hand made to order, so please expect between 2 - 5 days for delivery of garters, eyemasks and knickers and 4 -7 days for dispatch of nightwear and 14 - 28 days for corsets. You will receive an email notification when your goods have been dispatched. If your order is required urgently or for a particular date, please feel free to email us on email@example.com to see how quickly we can produce and send your order.
All orders are packaged prettily in tissue and ribbon and lingerie items are in a lovely gift boxes. Postage and packing is charged as follows:
UK Small £3.95 (Knickers, Wedding Garters,Hairbands and Eye Masks)
UK Medium £7.95 (Camisoles, Nighties, Veils)
INTERNATIONAL DELIVERIES are as follows:
Delivery charges will be added to your order at checkout. All products sent outside the EU may be liable to Import Duty or Tax which is not included in the shipping charge. Please check your local regulations before placing your order as this cost must be borne by you.
POSTAGE OF RETURNS
The cost of postage on returns is the responsibility of the customer unless the item is faulty, where in this instance we will happily refund return postage costs. This is on the condition that you have first contacted us and made us aware of the return and postage costs. When returning an item, you are responsible for the goods until they reach us. We cannot be held responsible for any goods lost in transit. Therefore we recommend that all UK orders are returned by Royal Mail Special Delivery and you retain your proof of posting. LovebySusie cannot issue refunds or compensation to items lost in transit on their return to us. International Orders should also be returned via a traceable method which insures against the full value of your goods.
RETURNS ADDRESS: LovebySusie, 35/6 Dean Street, Edinburgh, EH4 1LN
A return address label is on your dispatch note.